This privacy statement describes how OSO HOTWATER AS processes personal information.
The person responsible for processing the personal data we process is OSO Hotwater AS (corp. No. 986 173 617). If you have any questions about our processing of your personal information, you can contact us at:
We collect and use your personal information for different purposes depending on who you are and how we get in touch with you. The information we collect is described below
Establishment of customer relationships (private).
Personnel and contact information;
name, address, e-mail, password, serial number for the boiler.
This is information we collect directly from you or through the installer
Necessary to perform a contract with the registered, GDPR Article 6, No. 1, letter b.
Customer care (private)
When you have purchased a product or service through us or contact us via email, telephone or the like. we will process the contact information necessary to manage the customer relationship or answer the inquiry, including name, telephone number, e-mail address, address, payment information and any other personal information that may result from the inquiry.
GDPR Article 6, No. 1, letter b and f
The processing is necessary to carry out a contract with, and to be able to conduct customer service to our customers.
To the extent that there is no established customer relationship, we have a legitimate interest in processing personal data in order to communicate with you if you request this and to handle any cases that arise as a result of this contact.
Marketing (private)
Name, address, telephone number, e-mail address.
GDPR Article 6, No. 1, letters a and f.
Section 15 of the Marketing Act
If we process personal information about you as a result of you being a customer with us, we may contact you with information about similar products and services (including special offers, discounts, etc.) as long as you have not reserved yourself against such inquiries. If the inquiry from us takes place by means of electronic communication, you must have agreed that we can contact you in this way.
Process for suppliers
Name, address, telephone number, e-mail address of contact person at supplier
Necessary to perform a contract with the registered, GDPR Article 6, No. 1, letter b.
Process for customers (B2B)
Name, address, telephone number, e-mail address of contact person at customers
Necessary to perform a contract with the registered, GDPR Article 6, No. 1, letter b.
Customer contact
When you contact us via the contact form on our website, we will process contact information necessary to respond to the inquiry, including name, telephone number, e-mail address, address and any personal information that may result from the inquiry.
GDPR Article 6, point 1 letter f)
Our processing is based on a balance of interests according to the Privacy Ordinance, Article 6, No. 1, letter f, where our legitimate interest is to be able to answer the inquiry.
Visitors to our website
We use cookies on our website – see description below in section 2
Possibly others you process information about
Types of information
Legal basis
To obtain information about the use of our websites, we use cookies.
We use Google Analytics to analyze the use of the websites. We get information about which pages are most visited, where the users come from, at what times the pages are most visited, etc.
Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze how users use the website. The information generated by such a cookie using the relevant website, including your IP address, is sent to Google and stored on their servers.
We use anonymizeIP, a function that makes an individual user unidentifiable.
Google may transfer the statistics to third parties if required to do so by law or in cases where third parties process the information on behalf of Google.
Information about how Google uses collected information can be found here. Detailed information about Google Analytics’ use of cookies can be found here.
We do not pass on your personal information to others unless there is a legal basis for such disclosure. Examples of such a basis will typically be an agreement with you to hand over data to our partners or a legal basis that requires us to publish the information.
OSO Hotwater uses data processors to collect, store or otherwise process personal data on our behalf. In such cases, we have entered into data processor agreements to ensure information security in all stages of the processing. All processing of personal data that we carry out takes place within the EU / EEA area.
Please note that our websites may contain links / pointers to other websites. OSO Hotwater is not responsible for the way privacy is practiced on such websites.
We store your personal information with us for as long as is necessary for the purpose for which the personal information was collected.
You have the right to demand access, correction or deletion of the personal data we process about you. You also have the right to demand limited processing, direct objections to the processing and demand the right to data portability. You can read more about the content of these rights on the Data Inspectorate’s website: www.datatilsynet.no.
To exercise your rights, please contact us at privacy@osohotwater.com
We will respond to your inquiry to us as soon as possible, and no later than 30 days.
We may ask you to confirm your identity or provide additional information before we allow you to exercise your rights against us. We do this to make sure that we only give access to your personal information to you – and not someone who pretends to be you.
For those of our processing that is based on consent, you can at any time withdraw your consent for the processing of personal data with us. The easiest way to do this is to contact us at privacy@osohotwater.com or at the mailing address above.
If you believe that our processing of personal data does not comply with what we have described here or that we otherwise violate privacy laws, we hope you will contact us. However, you also have the right to complain to the Norwegian Data Protection Authority.
You can find information on how to contact the Data Inspectorate on the Data Inspectorate’s website: www.datatilsynet.no.
Should there be a change in our services or changes in the regulations on the processing of personal data, it may lead to a change in the information you have provided here. Updated information is always readily available on our website.
Over 85 years OSO Hotwater has earned the trust from suppliers, co-workers and customers. We are still going to earn, and manage, this trust in an exceptionally good way, and value the opinion of our partners.
Our guiding targets:
Information about the product owners’ rights
OSO Hotwater’s web pages may contain or provide references to trademarks, patents, owner information, technologies, products, processes or other rights of OSO Hotwater Group AS. No license or rights to any of these trademarks, patents, information about owners, technologies, products, processes or other rights of OSO Hotwater Group AS are assigned or granted to users of this site.
A number of the products on the OSO Hotwater website may be or are protected by patents or trademarks. This includes both production technology and / or complete products. These may be specified in the site’s texts, but are not required to be protected by the patent. The underlying technology for the production of the product may or may not be the property of OSO Hotwater.
It is to be noted that all violations of OSO Hotwater Group AS’ rights will be subject to legal prosecution.
Information about the legal terms relating to our web site
This site, including its content, is fully owned by OSO Hotwater. We reserve all rights to this material.
You may store extracts from the OSO Hotwater website on your personal computer and print copies of these for personal, non-commercial use. You are permitted to use and distribute necessary and minor extracts from the OSO Hotwater website to facilitate direct links / pointers to the pages, or linking for search services on the Internet.
Any other use, such as reproduction, translation, processing, arrangement, and any other modification, distribution or storage of this Site in any form and by any means wholly or in part, is not permitted. The information presented on this site will not be accurate, up to date, or current for circumstances surrounding a particular issue. We can not assume any liability for inaccuracies or omissions. Any decisions made based on information contained on this site are at your sole discretion.
Neither OSO Hotwater nor any of OSO Hotwater subsidiaries accept liability for any direct, indirect, special, substantial or other loss or destruction of any nature which may result from access to or use of this site or its content. This notice is subject to and must be interpreted in accordance with Norwegian law.
Information about how our web site handles your personal data.
OSO Hotwater appreciates your visit to our website and your interest in our products and services.
We want you to be sure that your personal information is processed safely. All personal information you provide to OSO Hotwater is only used to provide you with better service.
The information is used as follows: The information is collected and stored to help us meet your inquiries and provide you with the services you request. Visits on our web pages are tracked so we can assess which parts of the website provide the best service for our users.
OSO Hotwater does not sell any of the information captured. Please note, however, that our web pages may contain links / pointers to other websites. OSO Hotwater is not responsible for the manner in which privacy is practiced on such websites.